Search results for "Empowerment psychologique"
showing 4 items of 4 documents
Empowerment psychologique des consommateurs en situation d’auto-production dirigée avec des dispositifs technologiques: cadre conceptuel et conséquen…
2020
Conférence en ligne; National audience
L’engagement du consommateur vis-à-vis des objets intelligents proposant du feedback : proposition d’un modèle conceptuel mobilisant l’empowerment ps…
2022
Paradoxical social representations of linky smart meters and privacy paradox
2021
Consumer participation to electricity consumption reduction (ECR) has become a major challenge in a context of Energy Transition. The Linky french Smart Meter, which use contributes to ECR, is confronted to many controversies reflecting the social legitimation at stake which underlies its evaluation. This article proposes to study privacy paradox regarding Linky Smart Meter use, mobilizing the conceptual background of consumer psychological empowerment. In that aim, a social representation analysis was conducted involving 271 respondents. Results highlight, on one hand, a privacy paradox involving 3 out of the 4 dimensions of psychological empowerment, and on another hand, the presence of m…
L'acceptation des dispositifs technologiquesd'auto-production par le consommateur : une approche par l'empowerment psychologique
2022
During the Covid-19 pandemic, the deployment of self-service technologies (self-checking, interactive terminals, smart devices…), allowing to substitute existing service employees and give more autonomy to consumers, have accelerated. In the french academic literature, Cova et al. (2013) conceptualized these devices as « directed self-production » technologies, underlining a more or less imposed transfer of tasks operated by firms. Among consumers, these technological devices have been subjected to ambivalent representations from consumers : some positive representations mainly related to greater autonomy for individuals exist alongside concerns about human contact degradation, macrostructu…